Big Fish Golf Club in Hayward, Wisconsin. Pete Dye Design #6 Best Public Course in Wisconsin

GUEST SATISFACTION SURVEY

Fill out this survey and receive 50% off your next green fee at Big Fish Golf Club.

1. Date of Play and your Tee-time:

- -
Mo.        Day       Yr.                 Tee-Time

2. Gender

Male Female

3. Which of the following best describes your age?

Under 18	18-34	35-49	50-64	65 or older	Prefer not to say

4. How many rounds of golf do you play / year

1-5	6-10	11-20	21-30	31-40	40+

5. What is the average price you pay for 18 holes with a cart fee?

$20-$30	$31-$40	$41-$50	$51-$60	$61-$70	$70+

6. What is the most you would pay for 18 holes + cart fee?

$20-$30	$31-$40	$41-$50	$51-$60	$61-$70	$70+

7. How many times a year would you pay the fee in question 6.

1-5	6-10	11-20	21-30	31-40	40+

Golf Experience
Overall Impression	Excellent	Good	Fair	Poor	N/A
How likely will you be to recommend Big Fish Golf Club to a friend or colleague?	Extremely likely	Maybe	Neutral	Probably Not	Not at all likely
How likely will you make a return trip to Big Fish Golf Club with a friend or colleague?	Extremely likely	Maybe	Neutral	Probably Not	Not at all likely
How did your overall golf experience at Big Fish Golf Club compare to your expectations?	Much Better than expected	Somewhat better than expected	About as expected	Somewhat worse than expected	Much worse than expected

How would you rate each aspect of your golf experience on your most recent visit? Choose the “N/A” option if none apply.

Golf Course
	Excellent	Good	Fair	Poor	N/A
Greens
Tees
Fairways
Practice Facilities
Playing Conditions
Pace of Play

How satisfied were you with each aspect of your golf experience on your most recent visit? Choose the “N/A” option, if none of the below apply.
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Scheduling a tee time
Tee Time Confirmation
Outside Services
Check-in
Golf Shop
Starter
Player’s Assistant (ranger)
Overall condition of the course
Overall Food and Beverage
Overall Value for the money
Overall Experience with Big Fish Golf Club staff

How satisfied were you with each aspect of the golf shop during your most recent visit? Choose the “N/A” option, if none of the below apply.
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Golf Shop Staff
Golf Shop Merchandise

How satisfied were you with the Food and Beverage Service during your most recent visit? Choose the “N/A” option, if none of the below apply.
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A
Mulligan’s Pub & Grill
Beverage Cart
Cleanliness of facility
Timely Delivery of Order
Quality of Menu Items
Value for the money

Did you experience any problems during your most recent visit to Big Fish Golf Club?

Yes	No

If you answered yes, please describe the problem. Please be specific as possible.

How satisfied were you with the manner in which your problem was resolved?

Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied	N/A

Why did you choose to play at Big Fish Golf Club?

Please describe if selected ‘other’:

Please list the type of advertisement if selected ‘advertisement’:

It would be very helpful for further marketing efforts if you could give us more details of the type advertisement listed above. Please list any publications, radio stations, etc that you may have heard about Big Fish Golf Club.

Were you playing golf at Big Fish ...?

While on Vacation?	While on business?	As a local casual Player?

Were you aware of Big Fish Golf Club before your arrival to the Hayward Area?

Yes	No

Which best describes how many times you previously played at Big Fish Golf Club?

This was my first visit	1-3 times	4-6 times	7-12 times	13-18 times	19-24 times	More than 25 times	Not Sure

Would you be interested in receiving information pertaining to Stay and Play packages?

Yes	No

If a bus service was available to pick up your group of players within a 3 hour radius of Big Fish, would you be interested in a Stay and Play Bus Package?

Yes	No

This survey is for the sole use of Big Fish Golf Club. If you would like to become a member of our Birthday Club and receive other promotions and information, please complete the information below.

1. First and Last Name:
2. Email:
3. Address:
4. City, State, Zip Code

Comments/Suggestions
Please share with us anything else about your experiences at Big Fish Golf Club (include names if possible) or any recommendations you may have.